Isbn: 9780787953102 - improving customer satisfaction, loyalty, and profit: an integrated measurement and management system (37 risultati)

Condizione: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.

Condizione: very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.

Condizione: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Condizione: Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.

Hardcover. Condizione: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority.

Hardcover. Condizione: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.

Hardcover. Condizione: Very Good. 1st Edition. Very good overall. it has a library sticker on the inside Binding is tight and square. Contents are crisp, clean, complete and undamaged.

hardcover. Condizione: New.

hardcover. Condizione: Like New. Most items will be dispatched the same or the next working day. An apparently unread copy in perfect condition. Dust cover is intact with no nicks or tears. Spine has no signs of creasing. Pages are clean and not marred by notes or folds of any kind.

hardcover. Condizione: Good. Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned.…

Condizione: New.

Condizione: New. Brand New! Not Overstocks or Low Quality Book Club Editions! Direct From the Publisher! We're not a giant, faceless warehouse organization! We're a small town bookstore that loves books and loves it's customers! Buy from Lakeside Books.

Condizione: New.

Condizione: new.

Hardback. Condizione: New. Heutzutage weiß fast jeder, daß Kundenzufriedenheit und -treue wesentlicher Bestandteil des Unternehmenserfolgs sind. Doch wenn es darum geht, Kundenforschung und Unternehmensorganisation miteinander zu verbinden, um einen hohen Qualitätsstandard von Service und Produkten zu gewährleisten, haben die meisten keine Ahnung, wie sie das bewerkstelligen sollen. Dieses Buch der neuen Reihe "University of Michigan Business School Management" schafft Abhilfe. Es erläutert einen fünfstufigen Prozeß, mit dessen Hilfe die Kernelemente der Kundenzufriedenheitsanalyse mit Marktstrategien und Produktentwicklung verknüpft werden. Mit vielen praxiserprobten Vorschlägen und Tipps, wie man eine gute Kundenbeziehung aufbaut und pflegt.…

Condizione: As New. Unread book in perfect condition.

Hardcover. Condizione: As New. Condizione sovraccoperta: As New. 1st Edition. Unused copy.

Condizione: New. pp. xv + 214 Illus.

Condizione: New.

Condizione: New. In this title the authors offer a five-stage process that links the key elements of customer satisfaction measurement with market strategy and product development for business success. It shows managers how to develop a good relationship with their customers. Series: University of Michigan Business School Management S. Num Pages: 240 pages, Illustrations. BIC Classification: KJSU. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 232 x 154 x 23. Weight in Grams: 540. . 2000. 1st Edition. Hardcover. . . . .…

Brossura. Condizione: fine. 2000; br., pp. 214, cm 22,5x16. Libro.

Hardback. Condizione: New. New copy - Usually dispatched within 4 working days.

Condizione: New. In English.

Condizione: BUONO USATO. University of Michigan Business School Management Series INGLESE Prefazione degli stessi Autori, introduzione di Robert E.Quinn, rilegatura editoriale cartonata e leggermente sbiadita ai margini, sovraccoperta parzialemnte sbiadita e con leggere tracce di polvere, pagine leggermente ingiallite ai bordi, con figure in nero nei testi. Numero pagine 214.…

Condizione: New. pp. xv + 214 1st Edition.

Condizione: As New. Unread book in perfect condition.

Condizione: New. In this title the authors offer a five-stage process that links the key elements of customer satisfaction measurement with market strategy and product development for business success. It shows managers how to develop a good relationship with their customers. Series: University of Michigan Business School Management S. Num Pages: 240 pages, Illustrations. BIC Classification: KJSU. Category: (P) Professional & Vocational; (UP) Postgraduate, Research & Scholarly; (UU) Undergraduate. Dimension: 232 x 154 x 23. Weight in Grams: 540. . 2000. 1st Edition. Hardcover. . . . . Books ship from the US and Ireland.…

Hardcover. Condizione: Brand New. 1st edition. 214 pages. 9.50x6.50x1.50 inches. In Stock.

hardcover. Condizione: New. In shrink wrap. Looks like an interesting title.

Gebunden. Condizione: New. MICHAEL D. JOHNSON is the D. Maynard Phelps Collegiate Professor of Business Administration at the University of Michigan Business School. He has published widely in leading professional journals and teaches in both the MBA and the executive education progr.