Implementing itil configuration management (27 risultati)

Hardback. Condizione: Very Good. Practical, Real-World ITIL Configuration Management?From Start to Finish The IT Infrastructure Library® (ITIL) places the ?best practices? in IT operations at your command. ITIL helps you make better technology choices, manages IT more effectively, and drives greater business value from all your IT investments. The core of ITIL is configuration management: the discipline of identifying, tracking, and controlling your IT environment?s diverse components to gain accurate and timely information for better decision-making. Now, there?s a practical, start-to-finish guide to ITIL configuration management for every IT leader, manager, and practitioner. ITIL-certified architect and solutions provider Larry Klosterboer helps you establish a clear roadmap for success, customize standard processes to your unique needs, and avoid the pitfalls that stand in your way. You?ll learn how to plan your implementation, deploy tools and processes, administer ongoing configuration management tasks, refine ITIL information, and leverage it for competitive advantage. Throughout, Klosterboer demystifies ITIL?s jargon, illuminates each technique with real-world advice and examples, and helps you focus on the specific techniques that offer maximum business value in your environment. Coverage includesAssessing your current configuration management maturity and setting goals for improvement Gathering and managing requirements to align ITIL with organizational needs Describing the schema of your configuration management database (CMDB) Identifying, capturing, and organizing configuration data Choosing the best tools for your requirements Integrating data and processes to create a unified logical CMDB and configuration management service Implementing pilot projects to demonstrate the value of configuration management and to test your planningMoving from a pilot to wide-scale enterprise deployment Defining roles for deployment and ongoing staffing Leveraging configuration management information: Reporting and beyond Measuring and improving CMDB data accuracyCovers ITIL version 3.Preface xviiAcknowledgments xxiAbout the Author xxiii Chapter 1: Overview of Configuration Management 1Part I: Planning for Configuration Management 17Chapter 2: Gathering and Analyzing Requirements 19Chapter 3: Determining Scope, Span, and Granularity 37Chapter 4: Customizing the Configuration Management Process 55Chapter 5: Planning for Data Population 67Chapter 6: Putting Together a Useful Project Plan 85Part II: Implementing Configuration Management 97Chapter 7: Choosing the Right Tools 99Chapter 8: Implementing the Process 117Chapter 9: Populating the Configuration Management Database 127Chapter 10: Choosing and Running a Pilot Program 137Chapter 11: Communication and Enterprise Roll Out 149Part III: Running an Effective Configuration Management System 161Chapter 12: Building a Configuration Management Team 163Chapter 13: The Many Uses for Configuration Information 179Chapter 14: Measuring and Improving CMDB Accuracy 193Chapter 15: Improving the Business Value of Configuration Management 207 Index 217.…

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Hardback. Condizione: Very Good. Practical, Real-World ITIL Configuration Management?From Start to Finish The IT Infrastructure Library® (ITIL) places the ?best practices? in IT operations at your command. ITIL helps you make better technology choices, manages IT more effectively, and drives greater business value from all your IT investments. The core of ITIL is configuration management: the discipline of identifying, tracking, and controlling your IT environment?s diverse components to gain accurate and timely information for better decision-making. Now, there?s a practical, start-to-finish guide to ITIL configuration management for every IT leader, manager, and practitioner. ITIL-certified architect and solutions provider Larry Klosterboer helps you establish a clear roadmap for success, customize standard processes to your unique needs, and avoid the pitfalls that stand in your way. You?ll learn how to plan your implementation, deploy tools and processes, administer ongoing configuration management tasks, refine ITIL information, and leverage it for competitive advantage. Throughout, Klosterboer demystifies ITIL?s jargon, illuminates each technique with real-world advice and examples, and helps you focus on the specific techniques that offer maximum business value in your environment. Coverage includesAssessing your current configuration management maturity and setting goals for improvement Gathering and managing requirements to align ITIL with organizational needs Describing the schema of your configuration management database (CMDB) Identifying, capturing, and organizing configuration data Choosing the best tools for your requirements Integrating data and processes to create a unified logical CMDB and configuration management service Implementing pilot projects to demonstrate the value of configuration management and to test your planningMoving from a pilot to wide-scale enterprise deployment Defining roles for deployment and ongoing staffing Leveraging configuration management information: Reporting and beyond Measuring and improving CMDB data accuracyCovers ITIL version 3.Preface xviiAcknowledgments xxiAbout the Author xxiii Chapter 1: Overview of Configuration Management 1Part I: Planning for Configuration Management 17Chapter 2: Gathering and Analyzing Requirements 19Chapter 3: Determining Scope, Span, and Granularity 37Chapter 4: Customizing the Configuration Management Process 55Chapter 5: Planning for Data Population 67Chapter 6: Putting Together a Useful Project Plan 85Part II: Implementing Configuration Management 97Chapter 7: Choosing the Right Tools 99Chapter 8: Implementing the Process 117Chapter 9: Populating the Configuration Management Database 127Chapter 10: Choosing and Running a Pilot Program 137Chapter 11: Communication and Enterprise Roll Out 149Part III: Running an Effective Configuration Management System 161Chapter 12: Building a Configuration Management Team 163Chapter 13: The Many Uses for Configuration Information 179Chapter 14: Measuring and Improving CMDB Accuracy 193Chapter 15: Improving the Business Value of Configuration Management 207 Index 217.…

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Hardcover. Condizione: Very Good. Implementing ITIL Configuration Management This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping.…

Hardcover. Condizione: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. …

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Condizione: Sehr gut. Formateinband: illustrierter Pappband / gebundene Ausgabe XXIII, 228 S. (25x19 cm) 1. Aufl.; Sehr guter Zustand. Sprache: Englisch Gewicht in Gramm: 800 [Stichwörter: Information Technology Infrastructure Library].

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Taschenbuch. Condizione: Neu. Druck auf Anfrage Neuware - Printed after ordering - Master's Thesis from the year 2012 in the subject Computer Science - Commercial Information Technology, grade: 68 von 70 (ca. 1,3), University of East London, course: Informatik - Wirtschaftsinformatik, BWL, ITIL, language: English, abstract: To ensure the quality of the IT environment for the future the majority of IT managers followed a strategy to introduce an IT change and release management application in the past few years. The present thesis researches if the implementations of the given success factors are leading to a successful implementation of a workflow-based IT change and release management application and will moreover find further success factors. This is done with help of five hypothesises. The five hypothesises are based on the HR change management issues, on the ITIL® reference model and on general process issues.The HR change management offers with the eight step model of Kotter critical success factor for changes in the business. Publications of Kotter are used to illustrate that the described success factors lead to successful HR change implementation. The ITIL® reference model defines critical success factors for a successful IT change and release management implementation and are used for a research for the effectiveness of this model. The ITIL® reference model and process issues publications of the official ITIL® source and literature of Laudon & Laudon are used for the present thesis. In addition other researchers in this field are important mentioned as well.Subsequent to that, the findings were integrated into the questionnaire and the interviews and used as well get an initial assessment. The mixture of the qualitative and quantitative approaches uses the strengths of both methods. The given answers strongly depend on the respondent's point of view. It becomes clear that a successful implementation of an IT change and release management application comes not only from the implementation of the HR change management issues but also from the implementation of the IT issues. The combination of HR and IT issues with their specialised success factors is the best way to gain a successful IT change and release management implementation. But the research discovered further improvements and optimisations which mainly deal with redesigned processes.The process redesigns based on modification on the ITIL® reference model to optimise the IT change process. The optimisations include a skip of the formal RfC request form to shorten the whole process-chain during the application of an IT change. Furthermore an implementation of a key technical employee should be deploy to authorise the IT change instead of an authorisation of the central positioned change manager. …

Taschenbuch. Condizione: Neu. An analysis of the success factors in implementing an ITIL-based IT Change and Release Management Application: Based on the IBM Change and Configuration Management Database (CCMDB) | Jane Jurkscheit | Taschenbuch | 72 S. | Englisch | 2015 | Anchor Academic Publishing | EAN 9783954890729 | Verantwortliche Person für die EU: Bedey & Thoms Media GmbH, Björn Bedey, Hermannstal 119k, 22119 Hamburg, info[at]diplom[dot]de | Anbieter: preigu.…

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Taschenbuch. Condizione: Neu. This item is printed on demand - it takes 3-4 days longer - Neuware -In the past few years, the majority of IT managers followed a strategy to introduce an IT change and release management application in order to ensure the quality of the IT environment for the future.The present book investigates if the implementations of the given success factors are leading to a successful implementation of a workflow-based IT change, and release management application. Moreover, further success factors will be introduced and discussed.First, the author discusses the HR change management in relation with the eight step model of Kotter, and the outcome of its critical success factors in business.Secondly, the effectiveness of the ITIL® reference model is explored in a research study. The ITIL® reference model defines critical success factors for a successful IT change and release management implementation. The book uses for its purpose the ITIL® reference model, the process issues publications of the official ITIL® source and the literature of Laudon & Laudon. In addition, other important researchers are taken into account. The findings are integrated into the questionnaire and the interviews, and further, they are used for an initial assessment. 72 pp. Englisch.…

Condizione: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. In the past few years, the majority of IT managers followed a strategy to introduce an IT change and release management application in order to ensure the quality of the IT environment for the future.The present book investigates if the implementation.…

Taschenbuch. Condizione: Neu. This item is printed on demand - Print on Demand Titel. Neuware -In the past few years, the majority of IT managers followed a strategy to introduce an IT change and release management application in order to ensure the quality of the IT environment for the future.The present book investigates if the implementations of the given success factors are leading to a successful implementation of a workflow-based IT change, and release management application. Moreover, further success factors will be introduced and discussed.First, the author discusses the HR change management in relation with the eight step model of Kotter, and the outcome of its critical success factors in business.Secondly, the effectiveness of the ITIL® reference model is explored in a research study. The ITIL® reference model defines critical success factors for a successful IT change and release management implementation. The book uses for its purpose the ITIL® reference model, the process issues publications of the official ITIL® source and the literature of Laudon & Laudon. In addition, other important researchers are taken into account. The findings are integrated into the questionnaire and the interviews, and further, they are used for an initial assessment.Books on Demand GmbH, Überseering 33, 22297 Hamburg 72 pp. Englisch.…

Taschenbuch. Condizione: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - In the past few years, the majority of IT managers followed a strategy to introduce an IT change and release management application in order to ensure the quality of the IT environment for the future.The present book investigates if the implementations of the given success factors are leading to a successful implementation of a workflow-based IT change, and release management application. Moreover, further success factors will be introduced and discussed.First, the author discusses the HR change management in relation with the eight step model of Kotter, and the outcome of its critical success factors in business.Secondly, the effectiveness of the ITIL® reference model is explored in a research study. The ITIL® reference model defines critical success factors for a successful IT change and release management implementation. The book uses for its purpose the ITIL® reference model, the process issues publications of the official ITIL® source and the literature of Laudon & Laudon. In addition, other important researchers are taken into account. The findings are integrated into the questionnaire and the interviews, and further, they are used for an initial assessment.…

Taschenbuch. Condizione: Neu. An analysis of the success factors in implementing an ITIL-based IT Change and Release Management Application | Based on the IBM Change and Configuration Management Database (CCMDB) | Jane Jurkscheit | Taschenbuch | 96 S. | Englisch | 2012 | GRIN Verlag | EAN 9783656324454 | Verantwortliche Person für die EU: GRIN Publishing GmbH, Waltherstr. 23, 80337 München, info[at]grin[dot]com | Anbieter: preigu Print on Demand.…