Customer Service: A Practical Approach - Brossura

Harris, Elaine K.

Brossura

ISBN 10: 0135064333 ISBN 13: 9780135064337

Casa editrice: Prentice Hall, 2009

Riassunto

The market-leader, Customer Service: A Practical Approach, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using an organized and concise layout, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new quick quizzes, job link activities, team building exercises, and expanded challenge projects. Focusing on problem solving, communication strategies and self-assessment, it transcends superficial elements and pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.

Su questo libro

Product Description:

Book by Elaine K Harris

Su questa edizione

• Editore: Prentice Hall
• Data di pubblicazione: 2009
• ISBN 10: 0135064333
• ISBN 13: 9780135064337
• Rilegatura: Copertina flessibile
• Numero edizione: 5
• Numero di pagine: 177