Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Codice articolo 18698076-6

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Titolo: Call Center Performance Enhancement Using ...

Casa editrice: Purdue University Press

Data di pubblicazione: 1999

Legatura: Brossura

Condizione: Good

Edizione: 1st Edition.

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Riassunto:

A customer access center that is accessible anytime, anywhere, in any form, and for free is emerging as critical to global business strategy. The authors provide insight into trends in the call center and simulation software industries and their interface; present a case for using simulation in call-center analysis; detail the technology infrastructure; and offer seven case studies (e.g. Bank of America, United Parcel Service). - Book News, Inc.

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Book by Anton Jon Bapat Vivek

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