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Aggiungi al carrelloCondizione: very good. McGhee, D.J. (illustratore). Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages.
Da: GreatBookPrices, Columbia, MD, U.S.A.
EUR 54,30
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Aggiungi al carrelloCondizione: New.
Lingua: Inglese
Editore: Continuum Publishing Corporation, US, 2012
ISBN 10: 1441107673 ISBN 13: 9781441107671
Da: Rarewaves.com USA, London, LONDO, Regno Unito
EUR 57,88
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Aggiungi al carrelloPaperback. Condizione: New. The global developments in Information Technology Enabled Services have transformed customer service encounters which were until recently face-to-face. The major business areas of healthcare, insurance, banking and media are increasingly moving their customer processes to call centres, web based interaction, and email. ITES is set for explosive growth over the next decade, alongside being increasingly outsourced to non-English speaking destinations. The need for good English language communication skills is becoming ever more acute.This book looks closely at interactive communication in customer-facing services, featuring the voices of both academics and those in industry. It aims to integrate the work of applied linguists, teachers, trainers and businesses. After an initial discussion on the value of research to applied training, the major issues of ITES communications are addressed with either an academic analysis being followed by a training example derived from it, or with an analysis of a workplace problem followed by a research-based solution proposal. This volume should appeal to a wide readership in academic, business training and HR departments.
Da: GreatBookPrices, Columbia, MD, U.S.A.
EUR 55,75
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Aggiungi al carrelloCondizione: As New. Unread book in perfect condition.
Da: Ria Christie Collections, Uxbridge, Regno Unito
EUR 53,19
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Aggiungi al carrelloCondizione: New. In English.
Da: Chiron Media, Wallingford, Regno Unito
EUR 49,35
Quantità: Più di 20 disponibili
Aggiungi al carrelloPaperback. Condizione: New.
Lingua: Inglese
Editore: Continuum International Publishing Group, 2012
ISBN 10: 1441107673 ISBN 13: 9781441107671
Da: Books Puddle, New York, NY, U.S.A.
Condizione: New. pp. 290 Index.
Da: GreatBookPricesUK, Woodford Green, Regno Unito
EUR 52,31
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Aggiungi al carrelloCondizione: New.
Da: GreatBookPricesUK, Woodford Green, Regno Unito
EUR 58,08
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Aggiungi al carrelloCondizione: As New. Unread book in perfect condition.
Da: Revaluation Books, Exeter, Regno Unito
EUR 84,18
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Aggiungi al carrelloPaperback. Condizione: Brand New. 288 pages. 9.25x6.25x0.75 inches. In Stock.
Lingua: Inglese
Editore: Continuum Publishing Corporation, US, 2012
ISBN 10: 1441107673 ISBN 13: 9781441107671
Da: Rarewaves.com UK, London, Regno Unito
EUR 53,46
Quantità: Più di 20 disponibili
Aggiungi al carrelloPaperback. Condizione: New. NIPPOD. The global developments in Information Technology Enabled Services have transformed customer service encounters which were until recently face-to-face. The major business areas of healthcare, insurance, banking and media are increasingly moving their customer processes to call centres, web based interaction, and email. ITES is set for explosive growth over the next decade, alongside being increasingly outsourced to non-English speaking destinations. The need for good English language communication skills is becoming ever more acute.This book looks closely at interactive communication in customer-facing services, featuring the voices of both academics and those in industry. It aims to integrate the work of applied linguists, teachers, trainers and businesses. After an initial discussion on the value of research to applied training, the major issues of ITES communications are addressed with either an academic analysis being followed by a training example derived from it, or with an analysis of a workplace problem followed by a research-based solution proposal. This volume should appeal to a wide readership in academic, business training and HR departments.
Da: Phatpocket Limited, Waltham Abbey, HERTS, Regno Unito
EUR 131,86
Quantità: 1 disponibili
Aggiungi al carrelloCondizione: Good. Your purchase helps support Sri Lankan Children's Charity 'The Rainbow Centre'. Ex-library, so some stamps and wear, but in good overall condition. Our donations to The Rainbow Centre have helped provide an education and a safe haven to hundreds of children who live in appalling conditions.
Da: Ria Christie Collections, Uxbridge, Regno Unito
EUR 200,82
Quantità: Più di 20 disponibili
Aggiungi al carrelloCondizione: New. In English.
Da: Buchpark, Trebbin, Germania
EUR 113,21
Quantità: 1 disponibili
Aggiungi al carrelloCondizione: Hervorragend. Zustand: Hervorragend | Seiten: 278 | Sprache: Englisch | Produktart: Bücher |.
Lingua: Inglese
Editore: Bloomsbury Publishing PLC, London, 2010
ISBN 10: 0826446078 ISBN 13: 9780826446077
Da: Grand Eagle Retail, Bensenville, IL, U.S.A.
Hardcover. Condizione: new. Hardcover. The global developments in Information Technology Enabled Services have transformed customer service encounters which were until recently face-to-face. Major business areas of healthcare, insurance, banking and media are increasingly moving their customer processes to call centres, web based interaction, and email. ITES is set for explosive growth over the next decade, alongside being increasingly outsourced to non-English speaking destinations. The need for good English language communication skills is becoming ever more acute.This book looks closely at interactive communication in customer-facing services, featuring the voices of both academics and those in industry. It aims to integrate the work of applied linguists, teachers, trainers and businesses. After an initial discussion on the value of research to applied training, the major issues of ITES communications are addressed with either an academic analysis being followed by a training example derived from it, or with an analysis of a workplace problem followed by a research-based solution proposal. This volume should appeal to a wide readership in academic, business training and HR departments. A linguistic analysis of global developments in Information Technology Enabled Services as industry adopts less face-to-face interaction. It looks at interactive communication in customer-facing services, featuring the voices of both academics and those in industry. It integrates the work of applied linguists, teachers, trainers and businesses. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
Da: Revaluation Books, Exeter, Regno Unito
EUR 351,66
Quantità: 2 disponibili
Aggiungi al carrelloHardcover. Condizione: Brand New. 288 pages. 9.25x6.25x1.00 inches. In Stock.
Lingua: Inglese
Editore: Bloomsbury Publishing (UK), 2012
ISBN 10: 1441107673 ISBN 13: 9781441107671
Da: PBShop.store US, Wood Dale, IL, U.S.A.
EUR 56,67
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Aggiungi al carrelloPAP. Condizione: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.
Lingua: Inglese
Editore: Bloomsbury Publishing (UK), 2012
ISBN 10: 1441107673 ISBN 13: 9781441107671
Da: PBShop.store UK, Fairford, GLOS, Regno Unito
EUR 53,74
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Aggiungi al carrelloPAP. Condizione: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.
Lingua: Inglese
Editore: Continuum International Publishing Group, 2012
ISBN 10: 1441107673 ISBN 13: 9781441107671
Da: Majestic Books, Hounslow, Regno Unito
EUR 63,36
Quantità: 4 disponibili
Aggiungi al carrelloCondizione: New. Print on Demand pp. 290 49:B&W 6.14 x 9.21 in or 234 x 156 mm (Royal 8vo) Perfect Bound on White w/Gloss Lam.
Lingua: Inglese
Editore: Continuum International Publishing Group, 2012
ISBN 10: 1441107673 ISBN 13: 9781441107671
Da: Biblios, Frankfurt am main, HESSE, Germania
EUR 63,85
Quantità: 4 disponibili
Aggiungi al carrelloCondizione: New. PRINT ON DEMAND pp. 290.
Lingua: Inglese
Editore: Continuum Publishing Corporation, 2012
ISBN 10: 1441107673 ISBN 13: 9781441107671
Da: THE SAINT BOOKSTORE, Southport, Regno Unito
EUR 60,32
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Aggiungi al carrelloPaperback / softback. Condizione: New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days.
Da: moluna, Greven, Germania
EUR 61,57
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Aggiungi al carrelloKartoniert / Broschiert. Condizione: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. Über den AutorDr Jane Lockwood is the Head of the Language Centre at the Hong Kong Institute of Education, Hong Kong Dr Gail Forey is Associate Professor at the Hong Kong Polytechnic University, Hong KongInhaltsverzeichn.
Da: preigu, Osnabrück, Germania
EUR 63,90
Quantità: 5 disponibili
Aggiungi al carrelloTaschenbuch. Condizione: Neu. Globalization, Communication and the Workplace | Talking Across the World | Gail Forey (u. a.) | Taschenbuch | Kartoniert / Broschiert | Englisch | 2012 | Continnuum-3PL | EAN 9781441107671 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu Print on Demand.
Da: AHA-BUCH GmbH, Einbeck, Germania
EUR 73,52
Quantità: 2 disponibili
Aggiungi al carrelloTaschenbuch. Condizione: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering.
Lingua: Inglese
Editore: Bloomsbury Publishing (UK), 2010
ISBN 10: 0826446078 ISBN 13: 9780826446077
Da: PBShop.store US, Wood Dale, IL, U.S.A.
EUR 211,38
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Aggiungi al carrelloHRD. Condizione: New. New Book. Shipped from UK. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.
Lingua: Inglese
Editore: Bloomsbury Publishing (UK), 2010
ISBN 10: 0826446078 ISBN 13: 9780826446077
Da: PBShop.store UK, Fairford, GLOS, Regno Unito
EUR 204,39
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Aggiungi al carrelloHRD. Condizione: New. New Book. Delivered from our UK warehouse in 4 to 14 business days. THIS BOOK IS PRINTED ON DEMAND. Established seller since 2000.
Lingua: Inglese
Editore: Bloomsbury Publishing PLC, London, 2010
ISBN 10: 0826446078 ISBN 13: 9780826446077
Da: CitiRetail, Stevenage, Regno Unito
EUR 214,42
Quantità: 1 disponibili
Aggiungi al carrelloHardcover. Condizione: new. Hardcover. The global developments in Information Technology Enabled Services have transformed customer service encounters which were until recently face-to-face. Major business areas of healthcare, insurance, banking and media are increasingly moving their customer processes to call centres, web based interaction, and email. ITES is set for explosive growth over the next decade, alongside being increasingly outsourced to non-English speaking destinations. The need for good English language communication skills is becoming ever more acute.This book looks closely at interactive communication in customer-facing services, featuring the voices of both academics and those in industry. It aims to integrate the work of applied linguists, teachers, trainers and businesses. After an initial discussion on the value of research to applied training, the major issues of ITES communications are addressed with either an academic analysis being followed by a training example derived from it, or with an analysis of a workplace problem followed by a research-based solution proposal. This volume should appeal to a wide readership in academic, business training and HR departments. A linguistic analysis of global developments in Information Technology Enabled Services as industry adopts less face-to-face interaction. It looks at interactive communication in customer-facing services, featuring the voices of both academics and those in industry. It integrates the work of applied linguists, teachers, trainers and businesses. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability.
Da: moluna, Greven, Germania
EUR 240,15
Quantità: Più di 20 disponibili
Aggiungi al carrelloCondizione: New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. A linguistic analysis of global developments in Information Technology Enabled Services as industry adopts less face-to-face interaction. It looks at interactive communication in customer-facing services, featuring the voices of both academics and those in .
Da: preigu, Osnabrück, Germania
EUR 248,95
Quantità: 5 disponibili
Aggiungi al carrelloBuch. Condizione: Neu. Globalization, Communication and the Workplace | Talking Across the World | Gail Forey (u. a.) | Buch | Gebunden | Englisch | 2010 | Continnuum-3PL | EAN 9780826446077 | Verantwortliche Person für die EU: Libri GmbH, Europaallee 1, 36244 Bad Hersfeld, gpsr[at]libri[dot]de | Anbieter: preigu Print on Demand.
Da: AHA-BUCH GmbH, Einbeck, Germania
EUR 271,28
Quantità: 2 disponibili
Aggiungi al carrelloBuch. Condizione: Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - A linguistic analysis of global developments in Information Technology Enabled Services as industry adopts less face-to-face interaction. It looks at interactive communication in customer-facing services, featuring the voices of both academics and those in industry. It integrates the work of applied linguists, teachers, trainers and businesses.