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9780029357019 - Delivering Quality Service: Balancing Customer Perceptions and Expectations di Zeithaml, Valarie A.; Parasuraman, A.; Berry, Leonard L. (35 risultati)
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- Libri (35)
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Valutazione venditore
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Delivering Quality Service
Da: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: Acceptable. Item in acceptable condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.
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Delivering Quality Service
Da: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
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Delivering Quality Service
Da: World of Books (was SecondSale), Montgomery, IL, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.
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Delivering Quality Service
Da: Greenworld Books, Arlington, TX, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: good. Fast Free Shipping â" Good condition. It may show normal signs of use, such as light writing, highlighting, or library markings, but all pages are intact and the book is fully readable. A solid, complete copy that's ready to enjoy.
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Delivering Quality Service
Da: New Legacy Books, Annandale, NJ, U.S.A.
Valutazione del venditore 5 su 5 stelle
hardcover. Condizione: Very Good. Fast shipping and order satisfaction guaranteed. A portion of your purchase benefits Non-Profit Organizations, First Aid and Fire Stations!
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Delivering Quality Service
Da: Once Upon A Time Books, Siloam Springs, AR, U.S.A.
Valutazione del venditore 4 su 5 stelle
hardcover. Condizione: Good. This is a used book in good condition and may show some signs of use or wear . This is a used book in good condition and may show some signs of use or wear .
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Delivering Quality Service
Da: BooksRun, Philadelphia, PA, U.S.A.
Valutazione del venditore 5 su 5 stelle
Hardcover. Condizione: Very Good. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting.
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Delivering Quality Service
Da: The Maryland Book Bank, Baltimore, MD, U.S.A.
Valutazione del venditore 5 su 5 stelle
hardcover. Condizione: Very Good. Used - Very Good.
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Delivering Quality Service
Da: ThriftBooks-Reno, Reno, NV, U.S.A.
Valutazione del venditore 5 su 5 stelle
Hardcover. Condizione: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.
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Delivering Quality Service
Da: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Valutazione del venditore 5 su 5 stelle
Hardcover. Condizione: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.
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Delivering Quality Service
Da: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Valutazione del venditore 5 su 5 stelle
Hardcover. Condizione: As New. No Jacket. Pages are clean and are not marred by notes or folds of any kind. ~ ThriftBooks: Read More, Spend Less.
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Delivering Quality Service : Balancing Customer Perceptions and Expectations
Da: Better World Books, Mishawaka, IN, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Delivering Quality Service : Balancing Customer Perceptions and Expectations
Da: Better World Books, Mishawaka, IN, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: Good. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Delivering Quality Service
Da: Wonder Book, Frederick, MD, U.S.A.
Membro dell'associazione: ABAA ILAB
Valutazione del venditore 5 su 5 stelle
Copia autografata
Condizione: Very Good. Signed Copy . Very Good dust jacket. Signed by Berry on title page.
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Delivering Quality Service: Balancing Customer Perceptions and Expectations
Lingua: Inglese
Editore: Simon & Schuster, United States, New York, 1990
ISBN 10: 0029357012 ISBN 13: 9780029357019
Da: WorldofBooks, Goring-By-Sea, WS, Regno Unito
Valutazione del venditore 5 su 5 stelle
EUR 1,41
Spedizione EUR 6,48
Spedito da Regno Unito a U.S.A.Quantità: 1 disponibili
Aggiungi al carrelloPaperback. Condizione: Very Good. Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exactly is excellent service? It is the ability to deliver what you promise, say the authors, but first you must determine what you can promise. Building on seven years of research on service quality, they construct a model that, by balancing a customer's perceptions of the value of a particular service with the customer's need for that service, provides brilliant theoretical insight into customer expectations and service delivery. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged.
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Delivering Quality Service: Balancing Customer Perceptions and Expectations
Da: AwesomeBooks, Wallingford, Regno Unito
Valutazione del venditore 5 su 5 stelle
EUR 3,91
Spedizione EUR 4,77
Spedito da Regno Unito a U.S.A.Quantità: 1 disponibili
Aggiungi al carrelloHardcover. Condizione: Very Good. Delivering Quality Service: Balancing Customer Perceptions and Expectations This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. .
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Delivering Quality Service
Da: Library House Internet Sales, Grand Rapids, OH, U.S.A.
Valutazione del venditore 4 su 5 stelle
Hardcover. Condizione: Good. Condizione sovraccoperta: Good. Describes the five attributes of quality service and explains how to identify customer expectations Please note the image in this listing is a stock photo and may not match the covers of the actual item. Book.
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Delivering Quality Service
Da: Poverty Hill Books, Mt. Prospect, IL, U.S.A.
Valutazione del venditore 4 su 5 stelle
Hardcover. Condizione: As New. HARDCOVER, Looks New, No Underlining or Highlighting, Two Margin Notes Otherwise Perfect Shape, MH73-907Fast Shipping With Online Tracking, International Orders shipped Global Priority Air Mail, All orders handled with care and shipped promptly in secure packaging, we ship Mon-Sat and send shipment confirmation emails. Our customer service is friendly, we answer emails fast, accept returns and work hard to deliver 100% Customer Satisfaction!
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hardcover. Condizione: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
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Delivering Quality Service : Balancing Customer Perceptions and Expectations
Da: Better World Books Ltd, Dunfermline, Regno Unito
Valutazione del venditore 5 su 5 stelle
EUR 5,41
Spedizione EUR 5,79
Spedito da Regno Unito a U.S.A.Quantità: 2 disponibili
Aggiungi al carrelloCondizione: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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Delivering Quality Service: Balancing Customer Perceptions and Expectations
Da: Bahamut Media, Reading, Regno Unito
Valutazione del venditore 5 su 5 stelle
EUR 3,93
Spedizione EUR 8,08
Spedito da Regno Unito a U.S.A.Quantità: 1 disponibili
Aggiungi al carrelloCondizione: Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee.
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Delivering Quality Service: Balancing Customer Perceptions and Expectations
Lingua: Inglese
Editore: New York, NY, U.S.A.: The Free Press, 1990, 1990
ISBN 10: 0029357012 ISBN 13: 9780029357019
Da: The Warm Springs Book Company, Fremont, CA, U.S.A.
Valutazione del venditore 5 su 5 stelle
Hardcover. Dust Jacket Included. Hardback, Near Fine in a Near Fine DJ, later printing; slight wear to DJ and DJ edges, no names or internal markings, 8vo., 226 pages., 0.0 0.0 0.0.
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EUR 4,09
Spedizione EUR 10,00
Spedito da Germania a U.S.A.Quantità: 1 disponibili
Aggiungi al carrelloCondizione: very good. Gut/Very good: Buch bzw. Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. / Describes a book or dust jacket that does show some signs of wear on either the binding, dust jacket or pages.
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EUR 5,29
Spedizione EUR 12,99
Spedito da Spagna a U.S.A.Quantità: 1 disponibili
Aggiungi al carrelloCondizione: Muy bueno. : Este libro explora los cinco atributos clave del servicio de calidad y cómo identificar las expectativas del cliente. Basado en años de investigación, ofrece un modelo para equilibrar las percepciones del cliente con sus necesidades, proporcionando una visión teórica sobre las expectativas del cliente y la prestación de servicios. Ideal para profesionales y estudiantes interesados en la gestión de la calidad en el sector de servicios. EAN: 9780029357019 Tipo: Libros Categoría: Negocios y Economía Título: Delivering Quality Service Autor: Valarie A. Zeithaml| A. Parasuraman| Leonard L. Berry Editorial: The Free Press Idioma: en Páginas: 226 Formato: tapa dura.
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EUR 8,73
Spedizione EUR 15,75
Spedito da Regno Unito a U.S.A.Quantità: 1 disponibili
Aggiungi al carrelloCondizione: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In good all round condition. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,600grams, ISBN:9780029357019.
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Delivering Quality Service
Da: Robinson Street Books, IOBA, Binghamton, NY, U.S.A.
Membro dell'associazione: IOBA
Valutazione del venditore 4 su 5 stelle
Hardcover. Condizione: As New. Prompt Shipment, shipped in Boxes, Tracking PROVIDEDFine in fine dust jacket. Later printing.
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Delivering Quality Service
Da: Robinson Street Books, IOBA, Binghamton, NY, U.S.A.
Membro dell'associazione: IOBA
Valutazione del venditore 4 su 5 stelle
Hardcover. Condizione: Very Good. Prompt Shipment, shipped in Boxes, Tracking PROVIDED2nd printing. Very good in very good dust jacket.
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Delivering Quality Service : Balancing Customer Perceptions and Expectations
Lingua: Inglese
Editore: Free Press, The, New York, NY, U.S.A., 1990
ISBN 10: 0029357012 ISBN 13: 9780029357019
Da: "Pursuit of Happiness" Books, Oakland, CA, U.S.A.
Valutazione del venditore 3 su 5 stelle
Hardcover. Condizione: Very Good. Publisher: The Free Press, 1990, V.Good, HB, ISBN: 0-02-935701-2. Book.
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Delivering Quality Service : Balancing Customer Perceptions and Expectations
Lingua: Inglese
Editore: Free Press, The, New York, NY, U.S.A., 1990
ISBN 10: 0029357012 ISBN 13: 9780029357019
Da: "Pursuit of Happiness" Books, Oakland, CA, U.S.A.
Valutazione del venditore 3 su 5 stelle
Hardcover. Condizione: Good. Publisher: The Free Press, 1990, Good, HB, ISBN: 0-02-935701-2. Book.
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Delivering Quality Service : Balancing Customer Perceptions and Expectations
Da: J J Basset Books, bassettbooks, bookfarm.co.uk, Peter Tavy, Regno Unito
Valutazione del venditore 2 su 5 stelle
EUR 11,93
Spedizione EUR 23,16
Spedito da Regno Unito a U.S.A.Quantità: 1 disponibili
Aggiungi al carrelloBlack Cloth. Condizione: FINE ( AS NEW). Graphs (illustratore). This book is part of a large purchase from a Public Sector Library and except where mentioned are for the most part LIKE NEW! MOSTLY the ONLY flaws are the blacked out (they insisted) Library stamps which show many of them to be UNUSED! FEEL FREE TO E-MAIL FOR PHOTOGRAPHS AND FURTHER DETAILS. FROM A DEALER WHO TELLS YOU WHO THEY ARE AND WHAT THEIR TELEPHONE AND ADDRESS CONTACT DETAILS ARE! Size: 8vo - over 7¾" - 9¾". EX PUBLIC SECTOR LIBRARY BLACK.
