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9781626565845 - What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms di Heskett, James L.; Sasser, W. Earl; Schlesinger, Leonard A. (31 risultati)
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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
Lingua: Inglese
Editore: Berrett-Koehler Publishers, 2015
ISBN 10: 1626565848 ISBN 13: 9781626565845
Da: Greenworld Books, Arlington, TX, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: very_good. Fast Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy.
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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
Lingua: Inglese
Editore: Berrett-Koehler Publishers, 2015
ISBN 10: 1626565848 ISBN 13: 9781626565845
hardcover. Condizione: Good.
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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
Lingua: Inglese
Editore: Berrett-Koehler Publishers, 2015
ISBN 10: 1626565848 ISBN 13: 9781626565845
Da: ThriftBooks-Reno, Reno, NV, U.S.A.
Valutazione del venditore 5 su 5 stelle
Hardcover. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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What Great Service Leaders Know and Do : Creating Breakthroughs in Service Firms
Lingua: Inglese
Editore: Berrett-Koehler Publishers, Incorporated, 2015
ISBN 10: 1626565848 ISBN 13: 9781626565845
Da: Better World Books, Mishawaka, IN, U.S.A.
Valutazione del venditore 5 su 5 stelle
Prima edizione
Condizione: Good. 1st Edition. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good.
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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
Lingua: Inglese
Editore: Berrett-Koehler Publishers, 2015
ISBN 10: 1626565848 ISBN 13: 9781626565845
Da: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Valutazione del venditore 5 su 5 stelle
Hardcover. Condizione: Very Good. No Jacket. Former library book; May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
Lingua: Inglese
Editore: Berrett-Koehler Publishers, 2015
ISBN 10: 1626565848 ISBN 13: 9781626565845
Da: ThriftBooks-Atlanta, AUSTELL, GA, U.S.A.
Valutazione del venditore 5 su 5 stelle
Hardcover. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
Lingua: Inglese
Editore: Berrett-Koehler Publishers, 2015
ISBN 10: 1626565848 ISBN 13: 9781626565845
Da: ThriftBooks-Dallas, Dallas, TX, U.S.A.
Valutazione del venditore 5 su 5 stelle
Hardcover. Condizione: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
Lingua: Inglese
Editore: Berrett-Koehler Publishers, 2015
ISBN 10: 1626565848 ISBN 13: 9781626565845
Hardcover. Condizione: Very Good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
Lingua: Inglese
Editore: Berrett-Koehler Publishers, 2015
ISBN 10: 1626565848 ISBN 13: 9781626565845
EUR 10,67
Spedizione EUR 10,00
Spedito da Germania a U.S.A.Quantità: 1 disponibili
Aggiungi al carrelloCondizione: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present.
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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
Lingua: Inglese
Editore: Berrett-Koehler Publishers, Oakland, California, 2015
ISBN 10: 1626565848 ISBN 13: 9781626565845
Da: Black Falcon Books, Wellesley, MA, U.S.A.
Valutazione del venditore 5 su 5 stelle
Prima edizione Copia autografata
Hardcover. Condizione: Near Fine. Condizione sovraccoperta: Near Fine. 1st Edition. First edition, stated; first printing, full number line. Signed by coauthor Sasser on a Harvard Business School bookplate on the front endpaper: "W. Earl Sasser." The book is square and unmarked; corners sharp, spine ends bumped. The dust jacket is not price-clipped (original price $34.95); Brodart protected. Signed by Author(s).
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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
Lingua: Inglese
Editore: Berrett-Koehler Publishers, 2015
ISBN 10: 1626565848 ISBN 13: 9781626565845
EUR 11,37
Spedizione EUR 10,00
Spedito da Germania a U.S.A.Quantità: 1 disponibili
Aggiungi al carrelloCondizione: as new. Wie neu/Like new.
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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms [Paperback] Heskett, James L.; Sasser, W. Earl and Schlesinger, Leonard A.
Lingua: Inglese
Editore: Berrett-Koehler Publishers, 2015
ISBN 10: 1626565848 ISBN 13: 9781626565845
Da: RUSH HOUR BUSINESS, Worcester, MA, U.S.A.
Valutazione del venditore 2 su 5 stelle
hardcover. Condizione: Very Good. clean first edition hardcover signed with inscription copy with dust jacket, intact.
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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (Hardcover)
Lingua: Inglese
Editore: Berrett-Koehler, San Francisco, 2015
ISBN 10: 1626565848 ISBN 13: 9781626565845
Da: Grand Eagle Retail, Bensenville, IL, U.S.A.
Valutazione del venditore 5 su 5 stelle
Hardcover. Condizione: new. Hardcover. Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as against demands of the future, in a book service leaders around the world will use as a guide for years to come.The authors cover every aspect of optimal service leadership- the best hiring, training, and workplace organization practices; the creation of operating strategies around areas such as facility design, capacity planning, queue management, and more; the use-and misuse-of technology in delivering top-level service; and practices that can transform loyal customers into "owners."Looking ahead, the authors describe the world of great service leaders in which "both/and" thinking replaces trade-offs. It's a world in which new ideas will be tested against the sine qua non of the "service trifecta"-wins for employees, customers, and investors. And it's a world in which the best leaders admit that they don't have the answers and create organizations that learn, innovate, "sense and respond," operate with fluid boundaries, and seek and achieve repeated strategic success.Using examples of dozens of companies in a wide variety of industries, such as Apollo Hospitals, Ch teauform, Starbucks, Amazon, Disney, Progressive Insurance, the Dallas Mavericks, Whole Foods, IKEA, and many others, the authors present a narrative of remarkable successes, unnecessary failures, and future promise. Shipping may be from multiple locations in the US or from the UK, depending on stock availability.
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What Great Service Leaders Know and Do : Creating Breakthroughs in Service Firms
Lingua: Inglese
Editore: Berrett-Koehler Publishers, 2015
ISBN 10: 1626565848 ISBN 13: 9781626565845
Da: GreatBookPrices, Columbia, MD, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: New.
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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (UK PROFESSIONAL BUSINESS Management / Business)
Lingua: Inglese
Editore: EDS Publications Ltd. (Consignment), 2015
ISBN 10: 1626565848 ISBN 13: 9781626565845
Da: WeBuyBooks, Rossendale, LANCS, Regno Unito
Valutazione del venditore 5 su 5 stelle
EUR 14,94
Spedizione EUR 9,57
Spedito da Regno Unito a U.S.A.Quantità: 1 disponibili
Aggiungi al carrelloCondizione: Like New. Most items will be dispatched the same or the next working day. An apparently unread copy in perfect condition. Dust cover is intact with no nicks or tears. Spine has no signs of creasing. Pages are clean and not marred by notes or folds of any kind.
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What Great Service Leaders Know and Do : Creating Breakthroughs in Service Firms
Lingua: Inglese
Editore: Berrett-Koehler Publishers, 2015
ISBN 10: 1626565848 ISBN 13: 9781626565845
Da: GreatBookPrices, Columbia, MD, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: As New. Unread book in perfect condition.
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EUR 25,37
Spedizione gratuita
Spedito in U.S.A.Quantità: Più di 20 disponibili
Aggiungi al carrelloCondizione: As New. Unread copy in mint condition.
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EUR 25,46
Spedizione gratuita
Spedito in U.S.A.Quantità: Più di 20 disponibili
Aggiungi al carrelloCondizione: New. Brand New.
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EUR 28,40
Spedizione gratuita
Spedito in U.S.A.Quantità: Più di 20 disponibili
Aggiungi al carrelloHardback. Condizione: New.
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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (UK PROFESSIONAL BUSINESS Management / Business)
Lingua: Inglese
Editore: Berrett-Koehler Publishers, 2015
ISBN 10: 1626565848 ISBN 13: 9781626565845
Da: Books Puddle, New York, NY, U.S.A.
Valutazione del venditore 4 su 5 stelle
Condizione: New. 312 Illustrated edition NO-PA02APR2015-KAP.
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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
Lingua: Inglese
Editore: Berrett-Koehler Publishers, 2015
ISBN 10: 1626565848 ISBN 13: 9781626565845
Da: Massive Bookshop, Greenfield, MA, U.S.A.
Valutazione del venditore 4 su 5 stelle
Hardcover. Condizione: New.
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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
Lingua: Inglese
Editore: Berrett-Koehler Publishers, 2015
ISBN 10: 1626565848 ISBN 13: 9781626565845
Da: Mooney's bookstore, Den Helder, Paesi Bassi
Valutazione del venditore 4 su 5 stelle
EUR 19,69
Spedizione EUR 14,95
Spedito da Paesi Bassi a U.S.A.Quantità: 1 disponibili
Aggiungi al carrelloCondizione: Very good.
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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
Da: Kennys Bookshop and Art Galleries Ltd., Galway, GY, Irlanda
Valutazione del venditore 5 su 5 stelle
Prima edizione
EUR 33,64
Spedizione EUR 10,50
Spedito da Irlanda a U.S.A.Quantità: 15 disponibili
Aggiungi al carrelloCondizione: New. Num Pages: 312 pages, illustrations. BIC Classification: KJMB; KNS. Category: (G) General (US: Trade). Dimension: 164 x 243 x 29. Weight in Grams: 610. . 2015. 1st Edition. Hardcover. . . . .
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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
Da: Revaluation Books, Exeter, Regno Unito
Valutazione del venditore 5 su 5 stelle
EUR 35,15
Spedizione EUR 14,41
Spedito da Regno Unito a U.S.A.Quantità: 1 disponibili
Aggiungi al carrelloHardcover. Condizione: Brand New. 275 pages. 9.50x6.00x1.00 inches. In Stock.
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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
Da: Kennys Bookstore, Olney, MD, U.S.A.
Valutazione del venditore 5 su 5 stelle
Condizione: New. Num Pages: 312 pages, illustrations. BIC Classification: KJMB; KNS. Category: (G) General (US: Trade). Dimension: 164 x 243 x 29. Weight in Grams: 610. . 2015. 1st Edition. Hardcover. . . . . Books ship from the US and Ireland.
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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (UK PROFESSIONAL BUSINESS Management / Business)
Lingua: Inglese
Editore: Berrett-Koehler Publishers, 2015
ISBN 10: 1626565848 ISBN 13: 9781626565845
Da: Biblios, Frankfurt am main, HESSE, Germania
Valutazione del venditore 4 su 5 stelle
EUR 40,82
Spedizione EUR 9,95
Spedito da Germania a U.S.A.Quantità: 3 disponibili
Aggiungi al carrelloCondizione: New. 312.
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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
Da: Rarewaves USA United, OSWEGO, IL, U.S.A.
Valutazione del venditore 5 su 5 stelle
EUR 38,55
Spedizione EUR 43,57
Spedito in U.S.A.Quantità: Più di 20 disponibili
Aggiungi al carrelloHardback. Condizione: New.
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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (Hardcover)
Lingua: Inglese
Editore: Berrett-Koehler, San Francisco, 2015
ISBN 10: 1626565848 ISBN 13: 9781626565845
Da: AussieBookSeller, Truganina, VIC, Australia
Valutazione del venditore 5 su 5 stelle
EUR 52,49
Spedizione EUR 32,24
Spedito da Australia a U.S.A.Quantità: 1 disponibili
Aggiungi al carrelloHardcover. Condizione: new. Hardcover. Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as against demands of the future, in a book service leaders around the world will use as a guide for years to come.The authors cover every aspect of optimal service leadership- the best hiring, training, and workplace organization practices; the creation of operating strategies around areas such as facility design, capacity planning, queue management, and more; the use-and misuse-of technology in delivering top-level service; and practices that can transform loyal customers into "owners."Looking ahead, the authors describe the world of great service leaders in which "both/and" thinking replaces trade-offs. It's a world in which new ideas will be tested against the sine qua non of the "service trifecta"-wins for employees, customers, and investors. And it's a world in which the best leaders admit that they don't have the answers and create organizations that learn, innovate, "sense and respond," operate with fluid boundaries, and seek and achieve repeated strategic success.Using examples of dozens of companies in a wide variety of industries, such as Apollo Hospitals, Ch teauform, Starbucks, Amazon, Disney, Progressive Insurance, the Dallas Mavericks, Whole Foods, IKEA, and many others, the authors present a narrative of remarkable successes, unnecessary failures, and future promise. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability.
-
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
Lingua: Inglese
Editore: Berrett-Koehler Publishers, 2015
ISBN 10: 1626565848 ISBN 13: 9781626565845
Da: Goodbooks-Wien, Schleinbach, AT, Austria
Valutazione del venditore 5 su 5 stelle
EUR 12,00
Spedizione EUR 72,50
Spedito da Austria a U.S.A.Quantità: 1 disponibili
Aggiungi al carrelloHardcover. Condizione: Sehr gut. Hardcover, Schutzumschlag etwas gebrauchsspurig/ansonsten sehr guter Zustand, Berrett-Koehler 2015, Versand weltweit / international shipping.
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What Great Service Leaders Know and Do
Lingua: Inglese
Editore: Berrett-Koehler Publishers, 2015
ISBN 10: 1626565848 ISBN 13: 9781626565845
EUR 34,98
Spedizione EUR 48,99
Spedito da Germania a U.S.A.Quantità: Più di 20 disponibili
Aggiungi al carrelloCondizione: New. James L. Heskett is UPS Foundation Professor of Business Logistics, Emeritus, at Harvard Business School. Among other honors he was awarded the 2010 Distinguished Career Contribution Award in Services Management by the American Marketing Association.
